The Gallery Invigilator ensures the safety and security of artworks while providing a welcoming and informative experience for visitors. This role requires excellent interpersonal and conflict-resolution skills, along with a genuine interest in feminism, art and cultural engagement. Please familiarise yourself with the exhibition and the associated academic research before applying.

Employment Type:

Freelance - Paid an hourly rate

Hours:

1st March-30th March Thurs & Fri 2 pm-8 pm, Sat & Sun 12 pm-6 pm - Flexible hours available. Please specify on your application which hours you are able to work.

Salary:

£14.05 per hour 

Key Responsibilities

Visitor Engagement

• Greet visitors warmly and provide information about the exhibition.

• Proactively engage visitors in conversation about the exhibition.

• Answer visitors’ questions or direct them to available resources for further information.

• Handle complaints or conflicts using active and empathetic listening (training literature provided).  

• Follow disclosure protocol.

• Request visitors complete physical or online feedback forms.  

• Provide feedback on visitor interactions and behaviours to improve exhibitions and services.  

• Provide daily visitor numbers.

Artworks and Exhibition Care

• Monitor gallery spaces to ensure the safety and security of all artworks.

• Monitor the feedback blackboard and remove any offensive content.  

• Photograph the feedback blackboard daily as part of the exhibition evaluation.  

• Put the poster on/off the lamppost at opening and closing times.

• Enforce gallery rules in a polite and professional manner.

Gallery Maintenance

• Ensure the gallery space is clean, tidy and presentable at all times.

• Report any maintenance issues or concerns to the salon and Saskia Takens-Milne

Health and Safety

• Adhere to health and safety regulations in the gallery.  

• Be aware of disability and access requirements.  

• Assist the public in evacuation situations in accordance with evacuation procedures (training provided).  

Qualifications and Skills

Essential

• Interest in and knowledge of contemporary visual arts.

• Interest in and knowledge of feminism. 

• Excellent communication and customer service skills.

• Reliable, punctual, and able to work independently.

• Observant, with the ability to identify and address potential issues quickly.

• Experience working with the public.

• Awareness of access issues and disability requirements.

• Experience in reception, retail or other customer service roles.

• Awareness of Health & Safety issues.

• High levels of presentation and professionalism.

Desirable

• Knowledge of the local area

• Experience with empathetic listening techniques, eg NVC

• Previous gallery or museum work

•  Foreign language, particularly community languages (esp. Vietnamese, Polish, Xiang (Hunanese), Min dialect, Gan dialect, Wu dialect, Kejia or Hakka dialect  or French) and/or sign language skills

• Educated to A level standard or equivalent

Working Conditions

• Flexible hours available. Please specify on your application which hours you are able to work.

• Applicant will need to be able to comfortably climb stairs due to limited access to the gallery.

• A smart casual dress code is required. 

We are an equal opportunity employer and encourage applications from candidates of all backgrounds.

This position is funded by a National Lottery Grant Project Grant.