Frequently asked questions
- General FAQs
- Why don't you have separate curator and artist accounts?
- Who is eligible for a CuratorSpace account?
- How do I contact people through the site?
- Why am I not getting emails from CuratorSpace?
- Why are emails from CuratorSpace going into my junk or spam folder?
- How can I access more account features?
- Can I find all my invoices in one place?
- How can I delete my account?
- How can I cancel my subscription?
- FAQs for Curators
- Do curators always have to pay to use CuratorSpace?
- How do I create opportunities?
- Why can't I create an opportunity?
- How can I get an curator profile?
- What happens if I don't want my opportunity to be public?
- How do I share my opportunity?
- I curate for different organisations. Do I need a separate account for each one?
- Why do we need to approve opportunities before they are published?
- FAQs for Artists
At CuratorSpace we not only believe that artists can be curators, we actively encourage it! As an account holder you can create opportunities and make submissions regardless of whether you consider yourself an artist or a curator.
Anyone. If you want to organise an opportunity or make a submission, you can register for free!
There is an integrated messaging system specifically to allow artists to contact curators and vice versa.
There are any number of reasons why an email may not be received, though this is usually because it has been marked as spam. Be sure to check in your junk or spam folder to see if your emails are in there. If so, take a look at the question on fixing this issue below. If you still can't receive emails from CuratorSpace, please get in touch with us at email@example.com or via our Facebook page, and we'll do what we can to help.
The war on spam can unfortunately cause some collatoral damage. It's hard to be sure that an email will make it to your intended recipients' inbox without being pushed into their junk mail instead.
In order to guarantee that you are receiving notifications or emails from CuratorSpace, you may need to add CuratorSpace.com to your approved senders list. We've created list of links to articles that should help you solve this issue with the most popular email providers.
- Add approved senders to Hotmail
- Add approved senders to Gmail
- Add approved senders to Yahoo! Mail
- Add approved senders to AOL email accounts
If your email provider isn't listed above and you're still having problems with our emails going into your junk or spam folder, we suggest getting in touch with your email provider or searching for a solution on their website. Sometimes it's simply a case of clicking an appropriate link inside the email in your junk folder to tell your email provider that it is safe.
All your invoices can be found in your account area. Just log in and then click on "Settings" in the menu. You find a list of your invoices by selecting "My invoices" in the dropdown.
If you need to delete your account for any reason please email us at firstname.lastname@example.org and we will do this for you as soon as we can.
You can cancel your subscription at any time by logging in and going to https://www.curatorspace.com/members/account/subscription and clicking the Cancel My Subscription button.
Once you have cancelled your subscription it will continue to run until the end of your current billing period.
FAQs for Curators
No. Users with a free artist subscription can manage one opportunity before they will need to upgrade to a a paid subscription. Paid subscriptions start from £5 per month, and offer more advanced functionality, including allowing curators to manage multiple opportunities, to create custom forms, and to create their own dedicated profile page.
To create an opportunity you first need to register for an account and then log in. Once you are logged in, you can access your "my account" section where you will be given the option of creating your first opportunity; just click "create an opportunity" and follow the instructions on the screen. You'll have created your first opportunity in no time!
We have created a handy tutorial which will take you through the ins and outs of creating an opportunity. If you do need further instruction or have any questions, just send us an email at email@example.com.
If you've tried to create an opportunity and you've been told that you can't, it's probably because you have reached your opportunity limit. With a free artist account, you can only create one opportunity before you will need to subscribe.
If you need to create another opportunity you have two options;
- You can upgrade your account. This will allow you to create multiple opportunities at the same time (though this may still be limited depending on the account) and use some of the other functionality available for paid account holders.
- If you have a paid subscription you can archive an existing opportunity. This means that you will no longer be able to accept or manage submissions on this opportunity, but it will still be possible to see the opportunity on your profile page (if relevant). To archive an opportunity go to your manage opportunities page, and click on "archive" next to the opportunity you wish to archive.
When creating an opportunity you have the option of selecting whether your opportunity will be listed on the site or not. If it is not listed only users with the opportunity link will be able to access it. In this instance, you will need to send this opportunity link to selected contributors by email.
CuratorSpace provides you with the ability to share your opportunity on Twitter, Facebook, and Google+. Once you have created your opportunity, you will also have the chance to publish the opportunity on the CuratorSpace Twitter and Facebook feed for any artists following us to see.
While CuratorSpace is not primarily a listings site, we do allow artists to browse open opportunities. These are sorted by date order, with the most imminent opportunity visible at the top of the listings.
We've made it possible for any user to create opportunities either as themselves or as an organisation that they represent. If they represent more than one organisation, they may need to upgrade their account. Silver level accounts allow curators to specify any number of different organisations that they curate for, and they will be able to select the relevant organisation when they create an opportunity.
You can manage your organisations by going to "my account" clicking on "my settings" and then selecting "my organisations". More information on managing your organisations will be made available in our tutorials in the near future.
CuratorSpace is not a listings site; it is a tool that enables curators and event organisers to collect and manage artist submissions to their opportunity.
Occasionally people use the site to create event listings or opportunities asking artists to apply through other sites. Therefore, we have introduced an approval process for opportunities to ensure that curators are aware of how our functionality works and how to get the best out of CuratorSpace. This also enables us to work with curators to apply any changes before publishing, if required.
Rest assured that our approval process in no way relates to censorship. So long as the opportunity you have created abides by our terms and conditions and does not link users through to other sites to apply, then it will be approved quickly. We will get in touch with any questions if necessary.
FAQs for Artists
No. As an artist you can make submissions to as many opportunities as you want and it won't cost you a thing.
We have an opportunities listings page which will allow you to search for opportunities based on name, curator/organisation, and type. We'll soon be adding functionality that will allow you to search by region and medium, and even receive notification emails when new opportunities are added.
Sumitting to an opportunity is easy. Just find the opportunity you want to submit to, after reading the details and FAQs carefully, and then click on the "make a submission" tab. If you aren't logged in you will need to do so, and if you're not registered you'll need to register before continuing. Don't worry... you'll be brought back to the opportunity page when you've finished.
Once you're logged in, you'll see a button labelled 'make a submission'. Simply click on this, enter your submission details, upload some images of your submission, and click 'submit' to send your submission to the curator. You can even choose to save the submission for later; in which case you'll be able to select this submission from a drop-down in future, rather than having to fill in all of the details all over again!
You can review your submission and even update it at any time before the deadline. To find it, just go back to the opportunity details page, or look on your account page, where you'll be able to see all of your submissions listed along with their current status.
You can review your submissions at any point either on the opportunity page or in your account area, where you can see all submissions you have made and the status of these.
If you have any more questions, send us an email to firstname.lastname@example.org and we'll be glad to help. We might even add it to the FAQs!